Infrastructure Management Services
Infrastructure Management Services
As demands on the IT infrastructure is rapidly increasing, several companies are looking for a reliable and cost effective means for maintaining their IT applications and systems and optimizing their internal infrastructure management processes. Today, IT infrastructure needs to be available 24x7 with extremely high uptime requirements. It requires heavy investment in support organization to maintain such infrastructure.
At TMS , we have been providing Infrastructure maintenance and support services to some very large clients. We are providing a wide range of services through a dedicated and specialized team of IT consultants , system administrators and support specialists ensuring that we not only meet but exceed the agreed upon SLA terms.
Some of the specific areas of service are:
- Level 1 support
- System Monitoring & Administration
- Securities and Privileges management
- Cloud Services - data migration, DR & backup automation
- Storage Support Services
- ITIL Implementation
With TMS Solutions Managed Services, you get a highly skilled and experienced team that can provide comprehensive, reliable and cost effective services. So you can concentrate on your business, while our qualified experts help you run your application systems and infrastructure.
Level 1 Support
At TMS, we view the primary goal of Level 1 support as a function to provide a strategic point of contact for end-users of the service. As the Level 1 support / help desk is the ‘face’ of the IT organization, we ensure that the team is customer focused. Our associates have excellent inter-personal skills, technical skills and business awareness to ensure that the service reflects and encourages high standards throughout the organization.
TMS provides Level 1 support services through:
- Establishing the function and defining the process
- Managing the Level 1 / Help desk
- Staffing the Help desk with people with the right skill-sets
- Providing a Single Point of Contact between the customer & the service
- Reporting on service levels and other critical success factors
System Monitoring & Administration
This service helps take care of the customer’s Operating system under the Windows & UNIX environment. Our services include the following:
- Performance monitoring of servers
- Responding to alerts and / or tickets that are either auto-generated or user raised
- Resolving the issue based on Incident and Problem Management guidelines
- Provide support, advice and guidance to customers on server related issues
- Analyze root cause of problems and minimize the adverse impact of these issues
At the core of the team’s overall efficiency, processes and a customer focused mind-set work cohesively to ensure that the agreed upon SLAs are met.
Securities and Privileges Management
At TMS, we understand the importance of Security within organizations. Having worked with some of the world’s most security-conscious organizations, our consultants are fully qualified with product knowledge of networks, applications and industry-specific security issues.
Our services include managing logical access and control, and enhance operational efficiency with a technically secure environment. Services include but not limited to:
- Infrastructure Administration; manage the creation, amendment and deletion of Infrastructure level user accounts.
- Application Administration; manage the creation, amendment and deletion of application level user accounts
Part of the services also include managing the regular recertification of user accounts, application on-boarding and administration of work-flows
Cloud Services
Transform mission-critical platforms with engineered landing zones, orchestrated migrations, and managed cloud operations. We pair strategy and execution so every environment remains secure, optimised, and ready for rapid innovation.
At TMS, We provide end-to-end cloud services that help businesses modernize their infrastructure, reduce operational costs, and accelerate innovation. Our cloud experts ensure secure, scalable, and efficient cloud adoption tailored to your specific business needs and compliance requirements.
Seamless migration of applications and data with battle-tested runbooks that minimise downtime and retire technical debt.
- Auto-Scaling Solutions: Elastic architectures that respond to demand in real time, balancing performance, resilience, and financial governance.
- Cloud Migration: Seamless migration of applications and data with battle-tested runbooks that minimise downtime and retire technical debt.
- Disaster Recovery: Automated backup, failover, and resiliency drills to guarantee recovery objectives and continuous business operations.
- Multi-Cloud Strategy:Vendor-neutral landing zones and governance frameworks that leverage the strengths of each cloud while avoiding lock-in
- Self-Service Provisioning: IaaS platforms offer self-service interfaces such as web-based management consoles, CLIs, and APIs—that empower users to independently provision, manage, and monitor resources without relying on physical IT administrators.
- Pay-Per-Use Billing: Providers utilize a highly granular, consumption-based billing model (often billed by the second or hour). This offers immense cost efficiency, as organizations only pay for the exact compute time and storage space they consume, preventing wasteful spending on idle, excess capacity.
Storage Support Services
TMS’s storage support services is based on a precise kind and level of storage –specific expertise it takes to keep the customers complex environment running efficiently and productively.
Our storage support services allow the customer to offload some or all of the challenging operational storage management tasks to the experts at TMS. Assisting the customer’s staff with the day-to-day operation of the open storage environment, TMS can help the customer in improving data availability, enhance productivity, tighten security, and increase the return on investment.
A typical list of storage support services that are undertaken by TMS consultants:
- Handling/facilitating service requests
- Scheduled and ad hoc back ups
- Monitoring of backups and restart of failed backups
- Provide response to non-critical customer requests
- System or File restores
Our storage support services are a highly customizable offering that enables customers to choose the specific services that complement the customers’ in-house resources and support their business goals.
ITIL Implementation
Depending on a company’s degree of ITIL implementation, TMS provides guidance in understanding the company’s requirements for developing and implementing a holistic approach to IT Infrastructure Management.
With our pool of ITIL certified consultants, we can assist in any or all of the following:
Service Management
- Service Desk
- Configuration Management
- Incident Management
- Problem Management
- Change Management
- Release Management
Service Delivery Set
- Service Level Management
- Availability Management
- Capacity Management
- Security Management
- IT Service Continuity Management
- Financial Management for IT Services
Business Service Management
- BSM Consulting
- Professional Services
- Managed Services